F A Q
Shipping and Delivery
Which shipping choices are available?
We offer both standard and expedited shipping options. Standard shipping typically takes 3 to 5 business days, while expedited shipping usually takes 1 to 2 business days. The exact duration depends on the shipping address. During peak periods and holidays, processing times may be slightly longer.
Do you ship internationally?
We currently only offer shipping within Indonesia.
How can I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track the status of your delivery.
How are shipping costs determined?
Shipping costs are calculated based on the shipping method selected, the weight of your order, and the destination. You can view the shipping costs during the checkout process before completing your purchase.
What happens if I enter the wrong shipping address?
Providing the accurate shipping address during checkout is essential. If you discover that you have entered an incorrect address, kindly reach out to our customer service promptly. We will make every effort to modify the information before your order is dispatched.
Do you offer free shipping?
Currently, we do not offer free shipping. Nevertheless, you have the option to pick up your order at the selected department store/mall during the checkout process.
What should I do if my order is delayed?
Should your order experience a delay surpassing the anticipated delivery date, kindly get in touch with our customer service team, and we will look into the matter on your behalf.
Is it possible to modify or cancel my order once it's been placed?
Please note that once an order has been shipped, alterations may not be feasible.
Refund Policy
If you want cash in return or a refund, we kindly request that you record an unboxing video upon receiving your order. Please note that complaints will only be addressed if an unboxing video is provided. Refund Policy